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Returns

Returns

If you are unhappy with your Alene purchase we are happy to issue a refund within 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packaging must not be ripped or torn.

For hygiene purposes, headscarves and hijabs are non-refundable.


In the rare case an items arrives to you defected we will happily refund you. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@alenecollection.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Currently Alene does not offer exchanges only refunds.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, please email contact@alenecollection.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50.00, you should consider using a trackable shipping service or purchasing shipping insurance.

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