All orders will be shipped out after 1-3 day processing time is complete. Please not processing times can be longer for periods of high sales volumes 3-5 days.
We offer free shipping for all Canadian orders over $89.99 and US orders over $99.99
*Please allow 24-48 hour for tracking numbers to process online*
We charge flat based shipping based on weight, the following rates are for orders under 25 kg.
Shipping within Canada - $6.95 Standard via Canada Post
Shipping to the United States - $9.99 Standard via USPS
Shipping to the United Kingdom - $19.99 Standard via USPS
Shipping to the rest of the World- $19.99 via USPS
Shipping within Canada - 1-5 business days (Less if you are close to Toronto)
Shipping to the United States - 3-10 business days
Shipping to the United Kingdom- 5-25 business days *subject to delays at the border*
Disclaimer: Alene is not responsible for any customs/duty or tax fees charged by your country, nor are we liable for any delays at border crossings
Please note that once the order is shipped, the customer is required to receive it. Shall a customer show no response to a courier company, or fail to receive it or refuse receiving the order at the country of destination (due to custom/tax or other reasons), the parcel will be returned to Alene, Toronto Canada. Alene in turn reserves the right to deduct from the client the following: shipping charges (both ways) as well as any duties imposed at the country of destination and in the country of origin. Remaining amount (if any) will be refunded to the customer. If you still wish to receive the goods from your initial returned order, a new order will need to be placed.
We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. In the case of incorrect address information we will deduct return shipping from the refund and additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
For all shipping related issues/inquiries feel free to message us at firstname.lastname@example.org